We are not a tech, widget, manufacturing, retail, or consumer products company. We’re a people company, so quality and strength of leadership is our primary differentiator.
Two weeks in a row where the topic is on quality and strength of Leadership. Why? Well, that’s what we do. We are not a tech, widget, manufacturing, retail, or consumer products company. We’re a people company, so quality and strength of leadership is our primary differentiator. It’s critical that we have the Very Best Leaders…Guaranteed all the way from the CEO (me) to our frontline Supervisors. For this reason, we all need to spend a disproportionate time talking about leadership issues and philosophies in automotive employment. I want everyone to know how I think. What’s important. My values? Pinnacle’s values?
I was recently having a discussion with a Pinnacle leader who was a little upset about my “directness”. This made me think about a story that I read last year. It’s about a story from South Carolina NCAA Basketball Coach, Frank Martin.
The term “tough love” is one that gets used quite a bit in both the coaching and teaching professions. Chances are we’ve all employed the approach at one time or another, or at the very least heard or seen it in action. For South Carolina basketball coach Frank Martin, whose team’s run to the Final Four last year (where they fell 77-73 to Gonzaga) gave him a box on which to stand and share some greats personal philosophies and quotes, “tough love” is a term he’s not particularly familiar with.
Martin, known around college basketball for being fiery and animated on the sideline during games and his sometimes old-school approach with players, once again used the spotlight of the Final Four podium to hammer home a point, this time on the term “tough love” and it’s a perspective that will turn the phrase on its head for a lot of folks.
What is tough love? I don’t know what tough love is. People love you, they tell you the truth. They don’t lie to you. So, I hear tough love, and I’ve been hearing it for a long time. I don’t know what that is. If you love people, then that means that you’re honest. That means that there is trust in your relationship, and that means that there is loyalty in your relationship. All of those words are two-way streets. And, then you’ve got the love. If you get the love, then you deal with the good and the bad the same way because of the commitment you have for one another.
So, I’ve never known what tough love – I don’t know what that is. People use that term all the time. Because, if you’re not being honest with your players. If you’re not giving them passion, then there is no love. That’s phoniness. Next time you think of using the term “tough love” with a student athlete, or someone else, you might want to think back on Martin’s perspective and philosophy.
There is so much packed into this short paragraph. He’s what I heard!
• People who LOVE you tell you the truth!
• When there is trust both ways, you can feel comfortable being honest.
• If you LOVE someone, the relationship will survive the good and the bad!
• If you LOVE someone, you can show some passion!
• If you LOVE someone, you will always have their back!
• If you LOVE someone, you’ll go to hell and back for them!
I know talking about LOVE in a business environment is a little uncomfortable to some, but I LOVE showing LOVE. Think about it. How many people have had a Coach, Teacher, mentor, and/or Boss in their past that you absolutely LOVED? Unless you have been living under a rock, we all have examples. Having LOVE in an organization makes things so much easier, so much more fun, and so much more successful. Being a boss that others LOVE is much different than being a boss that everyone likes because they are good guys/gals. Actually, some of these people that you absolutely LOVED were also the hardest on you. They pushed you the most, they expected the most, they gave you the most honest assessments about yourself. But, guess what? You LOVED it!
My challenge to everyone this week is LET’S ALL SHOW A LITTLE LOVE. Maybe let’s start with our practices around claims or automotive employment. Let’s tell the truth! Let’s show some Passion! Let’s show some LOVE around reducing Claims!
Have a great week,
Love will keep us Together!.