We are a people company, so learning and challenging ourselves to think differently will make us act differently as leaders.
If we think and act differently at every level, we’ll be a better People Company! I stole this from one of my Air Force Academy Alumni websites. Not even sure who the author is, but I thought it was pretty powerful.
7 Ways to be a Hero with Automotive Opportunities
1. Know the story of each person you lead: Know their spouse and names of their kids; their greatest failure and greatest success. Know their vision and their professional dreams. You are a hero when you remember these specifics in discussion and interaction with this teammate. Tip: If you have more than 10 people you lead, create a simple spreadsheet or make a note in the notes section of Outlook.
2. Know the Birthday of each person you lead: You are a hero when you remember the special day of someone you lead. Make it a practice to send an e-mail to each person. Hint: You can run a Birthday Report in Paycom!
3. Do Small Selfless Acts: Hold the door open for others. When there is a mess on the floor in the coffee room, get down on your hands and knees to clean it up. It is the little things that communicate the big things.
4. Get in the Trenches: One of the most heroic moments of George W. Bush’s Presidency was when he stood with the microphone on the WTC ruble after 9-11. There is something very heroic about rolling up your sleeves and showing your team you will do anything to help them.
5. Protect others: You are a hero when you protect others who cannot stick up for themselves. As a hero, you have to always bear more pain than you inflict.
6. Do the hard things: If you are the General Manager at Costco, stock the product with your team. If you lead a sales team, cold call and set meetings with them.
7. Use the window/mirror philosophy: Look out the window and give praise to others when things go right and look in the mirror when things go wrong in order to assess what we could do better. Heroes are humble enough to give credit to others but accountable enough when things go wrong.
A common theme here is Heroes care more about serving others and their team than serving themselves. It’s a tough bar, but definitely one worth striving for.
Now, for a real-life story. Our VP, Operations, Mike Burka has been struck for the last 10 days in the horrific floods in Houston. For nearly the entire 10 days, Mike was not sure whether he was in the clear. Ultimately, he had some damage but was spared any major catastrophes . As you can see from the note below, a great number of homes in Mike’s neighborhood were not.
I know Mike’s going to kill me for sharing, but I think it’s important to know the character of the men and women who lead Pinnacle. It’s one thing when someone knows they are being watched, but quite different when they’re not. This is from a note that Mike sent privately to a few of us last week.
The water receded enough yesterday to get to the homes in our subdivision that involved flooding, rough guess is about 50 homes.
Brandy and I found a man, about 65ish that walked up to his flooded house for the first time yesterday and that my friends was pretty alarming. His house took on about 2-3 feet of water and they didn’t prepare anything. We spent the remainder of the day helping him move household stuff outside in a pile and then remove his carpet. Today, and till it’s done, we’re going to help him remove sheetrock and clean up as much as possible.
I’m really not sure who this guy is but it doesn’t really matter….his name is Benny so we’re going to help him out!”
I got a few other nuggets, but I’ll keep those to myself. Mike and his wife, Brandy, spent 12-15 hours a day for the next 5 days helping Benny and others in his neighborhood. Mike said the found out that Brandy’s pretty good at removing trim and he’s now damn good with removing sheetrock, granite, and marble. You get pretty good at most everything after 80-100 hours of practice.
I am sharing this story even though it’s not about business, but it is about life. Great Leaders…Heroes, just do things a certain way because that’s who they are whether in their business life or their personal life. It’s just how they’re wired. Pinnacle is a great company with a great future, because we have great leaders who are just wired to do extraordinary things in the most regular, ordinary ways.
Keep all our friends being displaced by Irma in your thoughts and prayers. Stay safe and have a great week!
The best Business Lessons come from ordinary Life Lessons. You just have to watch for them to learn from them!